PowerClaim® Customer Newsletter
March 2006

 
Hawkins Research Inc. has created a customer newsletter!

The purpose of this newsletter is to inform you about new and future changes to the software, while also providing monthly PowerClaim tips and spotlights.

The spotlight section will highlight a different HRI employee each issue. Customers know many of HRI employees’ names and voices, but rarely get to see any faces.

PowerClaim XML Release 16a

On February 3, 2006, HRI officially released PowerClaim XML version 16a. This update has many new features, including the 2006 pricing database.

The new version is easier to navigate and has many improvements. You can find a list of new features and changes, along with a link to download the update below:

 

  
New Training! Microsoft Live Meeting

Training on PowerClaim XML is now much easier, thanks to Microsoft Live Meeting. In our two free weekly training sessions, see PowerClaim in action as our training coordinator leads you through.

For more information, click here
 
Microsoft Gold Certified Partner

Hawkins Research, Inc. is now a Microsoft Gold Certified Partner. Obtaining this memebership as an Independent Software Vendor will provide HRI with valuable resources that will help continue the growth of PowerClaim!

For more information, click here.
 

Meet our staff:
Joanna Carraway

The Customer Support Manager at Hawkins Research Inc. has a challenging position, but Joanna Carraway has certainly risen to the occasion. She began with HRI as a Customer Service Representative in 2003, and was soon promoted as that department’s manager. In 2005, HRI chose to merge Customer Service and Technical Support into a larger more efficient unit. Joanna was chosen as the manager of this newly formed Customer Support department because of her excellent management skills, positive attitude, and tireless work ethic. She is an invaluable asset to HRI, and believes in “getting straight to the point and not giving customers the run-around”. If you speak with Joanna, rest assured that you are in very good hands.

 

 
Tip of the Month: Inserting Areas

At some point, you may need to take the area dimensions and/or line items from an old claim and put them into a new claim. Instead of entering the dimensions and/or line items again, you have the ability to “Insert Area” by following these simple steps:

From the Estimates screen, double click on the Coverage you want to copy an area to.

Next, click the “Insert Area” button, located next to “Delete Area”.

A box will pop up showing a chart of all the claims that you have in PowerClaim.

Click the + button next to the claim and then the estimate that contains the area you wish to insert.

Once you locate the area, click on it once to highlight it, and then click “Insert”.

NOTE: Before you insert, there is a box that allows you to choose whether or not to include the line items. This is located above the “Insert” button.

 
Trade Show Update

AMS– March 16 to March 19, 2006

AMS User’s Group conference is a relatively new conference for us, but we have found it to be very rewarding. Many new contacts and clients have been introduced to PowerClaim that were previously not aware of our
service to the insurance industry. The 2006 conference is being held in Grapevine, TX at the Gaylord Texan Resort.

We will be in booth space 833, come by and say hello!

PLRB– April 2 to April 5, 2006

The PLRB conference for 2006 is being held at the Gaylord Opryland Resort and Convention Center in Nashville, TN. PLRB is one of the largest conferences we attend each year and as always we are looking forward to this event. Please make a point to stop by our booth #444 and say hello. We will also be holding PowerClaim overview and detailed classes on Sunday, April 2. The overview class is from 1:00 to 3:00. and the detailed class is from 3:15 p.m.to 5:15 p.m.

 
Telephone: (800)736-1246
Visit us on the Web at: http://www.powerclaim.com